From request to arrival
How your booking at Villa Castano works, step by step and without surprises.
Book direct, arranged personally
You book Villa Castaño directly with us, not through a platform. That means one point of contact, a fair price and personal care from your first question to your departure. This page shows exactly how it works, so you know what to expect before you send a request.
Response time
1
h
Steps to arrival
5
Booking fees
0
The process step by step
1 Your request
You choose your dates and send a no-obligation request. We check availability and reply within the hour.
2 Your confirmation
You receive a personal confirmation with the exact availability, the full total price, and the next steps.
3 Your deposit
A deposit of [to confirm] secures your stay. The remaining balance is due [to confirm] before arrival.
4 Your welcome email
Before you arrive, you receive a welcome email with directions, check-in details, and local tips.
5 Your arrival
Everything is ready when you arrive. We're there to hand over the keys and explain the house.
"Everything arranged before you arrive. Nothing left to chance."
The details that matter
Payment and deposit
You pay securely by bank transfer or card. Alongside the rent, a damage deposit of €1,000 is required, refunded in full after checkout once the house has been checked. You see every amount in advance, no small print.
Check-in and check-out
Check-in is between 3 and 8 PM, check-out by 11 AM. Both are done in person. On arrival, you find fresh towels, clean linen, and a welcome gift.
Cancellation policy
Plans can change. Cancel up to eight weeks before arrival and you receive a significant part of your payment back. You know exactly where you stand from the start.
House rules and a safe stay
A pleasant stay starts with clear agreements. The house rules cover quiet hours, the pool, and the number of guests.
Well insured
Villa Castano carries liability insurance for guests — so you stay with complete peace of mind.
Jaleesa’s tip
"Playa del Cristo is the beach we send families to. It's a sheltered bay, so the water stays calmer and warms up faster than the open sea, easy for younger kids."
